The Phone Clinic is committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel. We will not disclose any information except where it is vital to provide the services which we offer, including the process of handling your payment, and arranging an item being sent to you.
In this policy, "we", "us" and "our" refer to The Phone Clinic.
The information we collect
- Your name, email, and any other personal information you provide to use via our website contact forms.
- First name
- Last name
- Email address
- Telephone number
- Website settings, and marketing and communication preferences
- Orders you have placed and certain details about your payment method
- We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website.
- The transaction data may include: your name, your billing details, details of your chosen payment method and the transaction details.
- The source of the transaction data is you and our payment services provider.
- If you use our website, we may collect information on how you use our website.
- This data may include your IP address, location, browser details, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
We do not knowingly hold any information relating to children, and interested parties under the age of sixteen should not share their personal information with us.
We may use your data for:
- Registering you with our system, which allows you to purchase our products and access the services being offered.
- We collect personal information to allow us to process and fulfil your orders, generating invoices, and other payment related documentation
- Email addresses or telephone numbers collected allow us to contact you urgently if there is a problem with an order. Your information may also be provided to our third party service providers such as couriers to complete the fulfilment of your order
- To provide goods and services to you
- To manage any financial transactions between us
- To enable us to manage customer service interactions with you
- To verify your identity
- For crime and fraud prevention, detection and related purposes
- With your agreement, to contact you about promotional offers and products and services which we think may interest you
- For marketing purposes and to help us better understand your needs
- For research and analysis of the use of our website and services, to help us improve and provide a better service.
- Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
What is the Lawful Basis under which we hold your data:
The GDPR legislation requires us to state under which Lawful Basis we hold personal information.
The normal legal basis for The Phone Clinic processing personal information is because there is a Legitimate Interest to do so. This may be in your interest, where we need to provide you valuable information about our products or services, or may be in our interest, to allow us to carry out the sale and supply of goods and services to our customers.
These Legitimate Interests may include:
- For administration of our website, services and business.
- Selling and supplying goods and services to our customers.
- Understanding general trends in our customers’ preferences, and needs, and promoting our business and communicating marketing messages and offers to our website visitors and service users.
- Improving existing products and services and developing new products and services.
- Complying with our legal and regulatory obligations.
- Preventing, investigating and detecting crime, including working with law enforcement agencies.
- Handling customer contacts, queries, complaints or disputes.
- Effectively handling any legal claims or regulatory enforcement actions taken against The Phone Clinic.
- We also need to hold certain information, such as financial transactional information, as a result of a Legal Obligation to comply with the legal, taxation and accounting regulations which govern our activities.
- We would like to keep in contact with our customers and supply on-going communication such as a newsletter or marketing information, however we will only do this when we have your specific permission to do so. This is known as Consent, and you have the right to withdraw your consent at any time from your account settings.
Who do we share your personal data with?
The Phone Clinic provides a carefully selected, number of trusted third parties with personal data where necessary to allow our business to carry out its activities. These may include:
- Courier organisations who may deliver or collect your goods on our behalf
- Financial organisations. We will share data related to a financial transaction with our payment service providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers privacy policies and practices at https://stripe.com/privacy-center/legal.
- We do not sell your information to anyone.
How long do we hold your data for?
- We will not retain your data for longer than is necessary for the purposes set out in this Policy. Different retention periods apply for different types of data.
- After this period we will erase your personal information, or anonymise it so it is beyond use.
- Your information is securely stored in our website database will be stored on the servers of our hosting services providers.
- We keep contact data for 6 months. We will then dispose your information by anoynimising your personal information from it.
- We keep account data for 6 months after the closure of your account. We will then dispose your information by anoynimising your personal information from it.
- We keep transaction data for 24 months. We will then dispose your information by anoynimising your personal information from it.
- We keep usage data for 3 months. We will then dispose your information by deleting it from our systems.
Your data protection rights:
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
- Please contact us at using the details from the our details section of this page at the bottom, if you wish to make a request.
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This website is owned and operated by The Phone Clinic Limited.
Our principal place of business is at 21 Brook Street, Wakefield, West Yorkshire, WF11QW, United Kingdom.
You can contact us through the following methods:
- By post, to the postal address given above
- Using our website contact form
- By telephone, on the contact number published on our website
- By email, using the email address published on our website.